356%
ROI in under 6 months
less operational friction, fewer legacy tools, and more service desk productivity
AI-first ITSM for modern teams Open source core
AI-powered ITSM without the weight of legacy enterprise suites
AutoService brings tickets, SLA, knowledge base, assets, and integrations together so IT can respond faster, automate more, and deliver a better employee experience.
- Help desk, assets, and automation in one platform
- AI that classifies, summarizes, and suggests responses from day one
- Fast rollout for teams across Peru and Latin America
98%
SLA compliance with automation
14 días
full trial without a credit card
Desktop workspace
autoservice.cloud/app
Real-time
98%
SLA
IT operations center
AI service desk with guided escalation
Operations stable
Enterprise trust
Built for teams that want the speed of a modern tool without giving up governance, traceability, and scale.
Interbank
Rimac
Ferreycorp
Belcorp
Alicorp
Credicorp
Backus
Mibanco
Pacasmayo
Primax
Interbank
Rimac
Ferreycorp
Belcorp
Alicorp
Credicorp
Backus
Mibanco
Pacasmayo
Primax
Impact for IT
Everything IT needs. None of the complexity it does not.
From employee onboarding to critical incidents, AutoService gives your team a clear, fast platform built to grow with automation and embedded intelligence.
Built for support teams and leadership
Fewer disconnected tools
Better employee experience
SLA-guided escalation
Governance and operational traceability
66%
ticket deflection through self-service
knowledge base, portal, and AI-guided replies cut repetitive demand
77%
lower mean time to resolution
automatic prioritization, smart summaries, and workflows ready to scale
AutoService capabilities
Enterprise capability with a clearer, faster experience.
AutoService organizes operations in one layer: agents, leaders, and employees work from the same source of truth, automations, and context.
One platform
Help desk, knowledge, assets, and integrations without switching systems.
The result is less time toggling between tools and more time resolving incidents, automating work, and giving the business visibility.
AI for service desk
AI Classification
Tickets are automatically classified by priority, category, and assigned team.
Controlled operations
SLA Management
Configure and monitor service level agreements with automatic alerts.
Useful self-service
Knowledge Base
Create and organize help articles with AI-powered search.
Executive visibility
Reports & Analytics
Real-time dashboards with key performance metrics.
Branded experience
Custom Domain
Use your own domain for your customer support portal.
Open connectivity
Full API
Integrate AutoService with your existing tools via REST API.
How It Works
Set up your intelligent help desk in three simple steps
1
Set up your workspace
Create your account, customize your portal and configure teams, categories and SLAs in minutes.
2
AI classifies & prioritizes
Every incoming ticket is analyzed by AI that assigns priority, category and team automatically.
3
Resolve & improve
Your team resolves faster with AI suggestions, knowledge base and real-time reporting.
AI that works for every role
AI that accelerates the employee, the agent, and the IT leader.
This is not about replacing people. It is about reducing steps, improving response quality, and giving the team actionable context at the right moment.
Employee
Instant support from the portal, Slack, or Teams
Suggested answers, relevant articles, and self-service flows reduce repetitive tickets.
IT agent
Classification, summary, and next best action
AI removes manual work so the agent can focus on diagnosis and resolution.
IT leader
Alerts, trends, and bottlenecks before they escalate
Operational visibility with actionable metrics for capacity, SLA, and backlog.
AI Inbox
Automatically prioritized queue
ERP unavailable for finance
High priority · 96% confidence · Infrastructure
New employee onboarding request
Automatable · HR + IT · 24h SLA
Software license pending renewal
Preventive alert · Assets · Procurement
Executive summary
12
incidents at SLA risk today
AI detected a pattern in ERP tickets and recommends triggering a major incident playbook.
Assisted channels
Portal
Slack
MS Teams
Email
The same intelligence layer responds, routes, and contextualizes regardless of where the request enters.
ECOSYSTEM READY TO OPERATE
Connect AutoService with the tools you already use
AutoService plugs into the channels your team already uses, so adoption comes from improving service flow rather than forcing people into a new behavior.
Omnichannel intake with consistent routing
Automations triggered by events and webhooks
SSO and identity provider integration
Connected workflow
1
Employees open requests from Slack, Teams, email, or the portal.
2
The platform classifies, prioritizes, and assigns with rules or AI.
3
External systems receive context through API, webhooks, or syncs.
Integrations
Connect without rebuilding your operation
Integrate AutoService with identity, collaboration, engineering, and email so support, leadership, and business teams work from the same operating context.
Slack
Microsoft Teams
Jira
REST API
Webhooks
Azure AD
Google Workspace
VERIFIABLE OPEN CORE
Inspect the core, contribute improvements, and choose how to deploy.
The open AutoService core lets you evaluate architecture, data model, and deployment without black boxes. The commercial layer exists to accelerate operations, onboarding, and enterprise support.
Public repository to review code, issues, and roadmap.
Technical documentation to install, extend, and operate.
No vendor lock-in for teams that require traceability.
What your team can validate before buying
1
Product structure and technology stack.
2
Deployment model and installation path.
3
Ability to extend flows, UI, and integrations.
MIT
License
25+
Contributors
1.2k+
Stars
$ git clone https://github.com/lucho19jose/ITSM-IA-FIRST.git
$ cd autoservice
$ docker compose up -d
# Ready at localhost:8000
_
Customer stories
Proof that makes the promise credible.
AutoService is built for real operations: less time on repetitive work, more visibility for leaders, and a better employee experience.
Observed impact across support teams
Fast rollout with less consulting dependency
Higher SLA compliance through automation and context
More operational capacity without more complexity
“AutoService reduced our ticket resolution time by 45%. The AI classification is impressive.”
MG
María García
IT Manager, Grupo Financiero Lima
Highlighted result
45%
faster resolution time
“We deployed AutoService in 2 days. Our support team can now focus on complex issues.”
CR
Carlos Rodríguez
Director of Operations, TechSolutions Peru
Highlighted result
2 days
to go live
“Best investment in support tools we've made. SLA compliance went up to 98%.”
AM
Ana Martínez
Help Desk Manager, Retail Corp SAC
Highlighted result
98%
SLA compliance
FAQ
Frequently Asked Questions
The most common questions teams ask before implementing, migrating to, or evaluating AutoService for their IT operation.
Useful for commercial evaluation
Implementation, security, migration, and free trial.
The goal is to answer typical objections without slowing the conversion flow.
Get started with AutoService
Move your IT operation to a modern, automated platform ready to scale.
Start with a free trial, book a demo, or review how AutoService fits your current architecture.